Frequently Asked Questions

A:All the shoes sale in our website are UA which is top quality with lowest price,there are authentic.UA stands for Unauthorized Authentic. They are never officially contracted by these companies to be made. UA shoes are usually made in the same factories, with the same materials, and the same workers that make the official retail pairs. but we not pay any tax, that is why so cheap!

A:No, there is no sales tax on our site.

A:Generally speaking, all of our items listed on the website are available. But occasionally some items may beout of order due to b demand. If you pickup an item and pay for it, but for any reason it is not available, we willcontact you as quickly as possible, and either suggest you to choose the other similar item or process a promptlyrefund to your account.

A:We accept the following credit cards, Visa, Master Card, and Paypal payments.

A:We use your address to ship your products and we use your email to send you the tracking number only. We do not spam your email after or mail you anything else. We also do not share any information you provide with anyone.

A:Yes, the safety and security of your personal information is extremely important to us. That is why we use a HTTPS checkout, that is a Secure Sockets Layer (SSL) encryption security system, which means that no one, not even us, ever gets to see your actual credit card information and it appears encrypted as XXXX-XXXX-XXXX-1234.

A: Western union and money gram payment methods accept a discount:
  • 1. If you order 3 pcs in one order, you get 10% off.
  • 2. If you order 5 pcs in one order, you get 15% off.
  • 3. If you order more then 10 pcs, you get 20% off.

Note: Only one option of the three is available.

A:
  • 1. We Ship to worldwide area for free by EMS. But charge you $25 if you want them ship by DHL.
  • 2. We will provide you with tracking number via e-mail once your merchandises have been shipped out.

A: With an account on our website,you will have access to the following information:
  • 1.Your Account Information
  • 2.Your order status.
  • 3.Your Email Subscriptions.
  • 4.Your Coupons and Gift Certificates.

A: If you forgotten your password,click the Forgot your password on the LOG IN page and follow the instructions on the next page to change your password.

A:Usually the payment failure is due to the internet. You can try it again. If it fails again, please contact us. Or you can pay with western union and you can get anohter 6% off your order.

A:When We received your payment, If everything goes well, we will ship it out within 24-48 hours.

A:
  • 5-10 days : USA, Australia ,England ,France ,Spain ,Netherland ,Canada ,and Asian country.
  • 7-12 days : Russia , Ukraine ,Brazil ,The Republic of Belarus.
  • 10-20 days: except the above mention country . But charge you $10 , if you like get your items in 3-8 days by DHL.

A: Please be advised that once an order has been placed and processed, it is difficult to make modification andcancelation. If you want to change your order, please click the button contact us to tell us within 24 hours. We shalldo our best to accommodate your situation. But once your order has been shipped, the order cannot be changed orcancelled.

A:when we get the tracking number from the express company, we will send the tracking information with tracklink to your email.
Check your order status follows the ways:
  • Via e-mail.You are required to enter an e-mail address during Checkout;you will receive emails at your address keeping you up-to-date about the status of your order.
  • By My Account.You can check your order status on My Account page at our website after you place the order successfully.
  • Contact us.If you still have Questions about your order,click the contact us button and leave a message, we will reply to you within 24 hours.

A:Click Contact Us and leave message to us. All inquiries are answered within 24 Hours. If you have not heardfrom us, please check your Spam Mail.

A:There are no returns/exchanges allowed unless wrong shoe or wrong size shoes was received. Ex: Ordered size11, received size 9 (based on tags). If you received wrong items, or you find any quality problem, you may returnyour items within 5 days since the Receipt date. Well the items need to be under intact. Please make sure to sendback all accessories (including the box), otherwise the exchange will be ignored.
  • 1.send reason about why you want to do return.
  • 2.send photos about the items which you received were wrong or damaged.
by email to our customer service for assistance.

A: If you are not satisfied with the items you got, Here are the Return reasons we accept:
  • 1. Wrong item was sent to you
  • 2. The item has quality problem

If you want to return an item, it must be return within 3 days of receipt and in the same condition it was receive. You must contact us before return any item back. Any item return without pre-notice will be rejected. Return items, shipping and handling by the buyer.

A:Total time is composed of two parts. The first part is the processing time. This is the time from when yourrequest of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This isthe time that it takes for the package to be exchanged and redelivered to you.Please note it may take up to 10-40days to appear on your credit card depending on your billing cycle.

A:It depends. If for any reason you are not satisfied with the item, you should pay for the shipping fee and thereshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable.